Frequently Asked Questions

1. Who will be running my accounts?

Our team consists of qualified US-based content managers who are professionally educated and spend hours online looking for relevant and optimal content in order to connect with your business audience. We take individual concern for each of our clients' needs and produce quality content. 

2. How will you know what to post?

We assign a dedicated professional to researching your business and acquiring vital information regarding your competitors and your target audience. This information is needed to understand exactly what your audience is looking for and then they will begin posting content custom-tailored to benefit the specific needs of your business.

3. Will I still have access to post on my accounts?

Yes! You are free to continue posting and managing your account as you like.

4. What should I do when I have new products or specials that I want to promote?

Feel free to send them to us and we will be happy to assist you in handling any new products or specials. You are welcome to email new information or instruction at any time.

5. Do I get to review the posts before they are posted?

It depends on the package that you purchase. The post review process literally doubles or triples the time involved, therefore raising the cost. But our team posts for numerous businesses daily and 98% of them trust us with their content. You should too!

6. What about Instagram and Pinterest?

Instagram is actually one of our hottest sellers and effective platforms. Since it generally requires a unique strategy and includes some awesome growth strategies, we sell it separately. Same with Pinterest.

Growth Engine FAQ

1. How does targeting work? How can I get better results?

There are two main ways to target on Twitter, Instagram and Pinterest and it’s rather creative and innovative. It’s not 100% accurate because it's done organically. It is very different than Facebook advertising where you can simply tell it age, location, interests etc of what you want to target.

  1. You can target by audience look alike strategy, which is finding a high volume account (5-10k followers or more) that has the same type of followers you want. If you need local followers, try a popular restaurant, entertainment or government account that would have local followers. If you’re focused on a particular business or interest, find accounts that propel that interest and would have followers likely to also be interested in you.

  2. The second way to target is by hashtag, this targets accounts that post with a certain hashtag. This can be local, interest, or niche based. Again not 100% accurate either, but very effective. These hashtags should have a high volume of use as well.

 

2. Why am I getting followers that look like spam or fake accounts?

Spam is everywhere on Twitter and Instagram. Aggressive growth seems to make it more apparent and you may notice what may appear to be spam-related accounts in the feed. We try to make it minimal, but it can happen. The ultimate goal is to have a viable majority of the followers as targeted real followers with a very small percentage of spam.

3. It seems like some followers are "random" or not targeted.

What may appear to be unrelated or “random” accounts may actually not be unrelated and they definitely aren’t random. What may appear to be a non-target was still selected because it met our targeting parameters. Instagram and Twitter can be very different from Facebook in that people create accounts that don’t necessarily represent who they are or all of their interests. They may have other interests, but their account may be about just one interest. You can’t always tell from an Instagram feed who is behind the wheel.

4. How do I make sure you don't unfollow accounts I want to stay following?

First we will not unfollow any accounts that are currently following you. For this reason, an account that does not follow you would not know you unfollowed them. If there are accounts that you want to stay following, you’ll need to provide us with a “white list” of accounts. You can provide this in an email (or CSV file) as a list, with a new account on each line, like this (NO @ symbols please):

  • Account 1

  • Account 2

  • Account 3

5. My news feed now has accounts I'm not interested in seeing.

This is because of all the new targets we’re following! Yes, we acknowledge that the newsfeed loses its utility during the growth process. For this reason, many of us have separate business and personal accounts, with the personal account used for the newsfeed mainly. The good news is we can ultimately wind down the following list at different points during the growth campaign.

6. Why does Twitter keep requiring verifications?

This doesn’t happen to all accounts, but if it does happen to yours it gets annoying. Basically Twitter is trying to cut back on spam and fake accounts and our growth engine can trigger verifications due to “suspicious activity” that would be similar to a hacked account. This is not a real concern and more of a nuisance. If it happens to your account you may be required to reset the password multiple times before it ultimately stops. Yes, it does stop! Please be patient with the process, it’s worth it!

7. Can I keep posting? Can I still follow and unfollow accounts?

Yes, please keep posting! All content will ultimately make your account more attractive and increase the amount of people that choose to follow it. Striving to post at least 5 times a week is ideal. If you need assistance with this, we sell an awesome monthly Instagram marketing service with custom graphics! However, you should keep following and unfollowing to a minimum. We’ll be conducting 300 follows and unfollows every day, so much more of that activity may cause the service to temporarily pause your account.

                                                                                                                                                                                    Copyright 2019

Duchess Marketing Agency, LLC  

Virginia, USA

804-447-5524 EST

email@duchessmarketingagency.com 

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